Anonymous User from Charlotte, NC

March 29, 2024

Truist Impostor Scam
A text was sent from +1 (385) 367-0903 identifying as Truist saying a transaction from Hertz rental was flagged and asked if I authorized the activity. I replied No and the text said my card would be locked and a rep from the Truist fraud center would be calling. A few minutes later, I got an incoming call from the Truist fraud line. The person on the other end went through multiple “charges” that I identified as fraudulent. He said that since my card was hacked more than once in a 60 day period, I would benefit from upgrading my security authentication. He said that many Apple IDs had been compromised and that was likely my issue. He told me he would connect me with “Apple Digital Support” in order to get everything secure. An incoming call came from [email protected] as a facetime type of call without the camera. The man on the other end went through MANY specific details of the “fraudulent charges” and walked me through “upgrading my security”. He had me share my phone screen to talk me through changing the password on my apple id and working on securing my apple cash. He then said we were going to verify that the adjustments worked by sending $2,000 in apple cash and when it got flagged for fraud, he had me click it was indeed unauthorized and we continued. He continued to give me reference numbers and information that sounded legitimate. The entire process was nearing 1.5 hours and I was worn down. He said the last step was to do the same process we did with apple pay with Zelle. He had me enter a “dummy account” which was the name Christina Williams with the phone number 562-240-4694. He said we needed to send a large enough amount so it would be flagged. I was suspicious at this point but I felt reassured since I thought I was put in contact with this person by Truist and he seemed extremely knowledgeable. Also, we had done it with Apple Pay and it was fine. Once I sent the $5,000 zelle payment, he kept me on the line while we waited for the text to come in that flagged it as suspicious. It was taking about 10 minutes and he claimed he was refreshing on his end to see what the hold up was. I received a text from the real Truist with a One Time Password and he saw it since I was sharing my screen. After seeing it wasn’t a “suspicious activity” text, I went back to zelle and saw the payment went from “pending” to “sent”. I asked him why it now said “sent” and he hung up. I immediately called Truist who let me know there was never any fraudulent activity on my card and everything from the initial text was a scam and they had likely spoofed the Truist phone number in order to look legitimate.
Email: [email protected]

Anonymous User from Jacksonville, FL

December 13, 2022

Truist Bank Impostor
Person(s) posing as truist fraud division called & texted me several times citing someone is trying to get $2,000 from my account thru ZELLE. A series of steps took place & they took the money from me.

Anonymous User from Cleveland Heights, OH

December 2, 2021

Truist Spoof
Entered by BBB staff LO I received a bank statement in the mail from Truist but I don't have an account with them. I called 844-487-8478 and was asked to provide my SSN and I told them I wasn't going to provide that information. I also received a second statement in the mail for this month.
PO Box 819 Wilson, NC 27894

Anonymous User from Murfreesboro, Tennessee

April 19, 2024 at 7:17 PM

Number reported as a Robocall. Received on April 19, 2024 at 7:17 PM .
Call for Calls pretending to be government, businesses, or family and friends

Anonymous User from Miami, FL

January 21, 2024 at 5:22 PM

Number reported as a Live Voice or Other. Received on January 21, 2024 at 5:22 PM .

Anonymous User from Wadmalaw Island, South Carolina

November 13, 2023 at 8:14 AM

Number reported as a Live Voice or Other. Received on November 13, 2023 at 8:14 AM .

Anonymous User from Nitro, West Virginia

November 9, 2023 at 3:19 AM

Number reported as a Live Voice or Other. Received on November 9, 2023 at 3:19 AM .
Call for Dropped call or no message

Anonymous User from West Grove, Pennsylvania

August 23, 2023 at 6:52 PM

Number reported as a Robocall. Received on August 23, 2023 at 6:52 PM .
Call for Calls pretending to be government, businesses, or family and friends

Anonymous User from Pierson, FL

July 12, 2023 at 10:37 PM

Number reported as a Live Voice or Other. Received on July 12, 2023 at 10:37 PM .

Anonymous User from Gainesville, GA

March 1, 2023 at 4:26 AM

Number reported as a Live Voice. Received on March 1, 2023 at 4:26 AM 5:00 pm.
Unwanted call for unknown
Contacted via Wired

Anonymous User from Loysville, PA

February 28, 2023 at 7:26 PM

Number reported as a Robocall. Received on February 28, 2023 at 7:26 PM .
Call for Calls pretending to be government, businesses, or family and friends

Anonymous User from Wsngtnzn17, VA

February 28, 2023 at 3:37 PM

Number reported as a Live Voice or Other. Received on February 28, 2023 at 3:37 PM .
Call for Reducing your debt (credit cards, mortgage, student loans)

Anonymous User from Bloomington, Illinois

February 26, 2023 at 11:54 PM

Number reported as a Live Voice or Other. Received on February 26, 2023 at 11:54 PM .
Call for Calls pretending to be government, businesses, or family and friends

Anonymous User from Ellijay, GA

February 23, 2023 at 2:09 AM

Number reported as a Live Voice. Received on February 23, 2023 at 2:09 AM 5:42 P.M..
Unwanted call for Other Services
Contacted via Wireless (cell phone/other mobile device)

Anonymous User from West Palm Beach, FL

February 9, 2023 at 1:09 AM

Number reported as a Live Voice. Received on February 9, 2023 at 1:09 AM 6:00 pm.
Unwanted call for unknown
Contacted via Wireless (cell phone/other mobile device)

Anonymous User from Morgantown, West Virginia

February 7, 2023 at 5:13 PM

Number reported as a Robocall. Received on February 7, 2023 at 5:13 PM .
Call for Calls pretending to be government, businesses, or family and friends

Anonymous User from Gainesvl, GA

October 6, 2022 at 11:10 AM

Number reported as a Robocall. Received on October 6, 2022 at 11:10 AM .
Call for Work from home & other ways to make money

Anonymous User from Leitchfld, KY

October 3, 2022 at 4:22 PM

Number reported as a Unwanted call. Received on October 3, 2022 at 4:22 PM .

Anonymous User from Wake Forest, NC

July 26, 2022 at 8:02 PM

Number reported as a Text Message. Received on July 26, 2022 at 8:02 PM 10:24 am.
Unwanted call for unknown
Caller ID indicated they called from 608-367-9544
Contacted via Wireless (cell phone/other mobile device)

Anonymous User from Charlotte, North Carolina

July 13, 2022 at 3:55 PM

Number reported as a Robocall. Received on July 13, 2022 at 3:55 PM .
Call for Calls pretending to be government, businesses, or family and friends

Anonymous User from Charlotte, North Carolina

July 12, 2022 at 5:46 PM

Number reported as a Robocall. Received on July 12, 2022 at 5:46 PM .