Anonymous User from BELLINGHAM, WA

January 21, 2021 at 12:00 AM

Online Purchase
I bought nearly $200 worth of wetsuit+gear from this company; they never sent it. It has now been over 1.5 months since the initial purchase. Their phone number just directs you to submit an online request or email their info@ address. They responded once 3.5 weeks ago (I have emailed 4-5 times over the last months) to say that one item was backordered and I could either cancel it and ship the rest, or wait. I asked them to cancel and ship the rest; they did not respond, did not refund the backordered item, and still have not shipped anything. They have not responded to any further emails over the last three weeks.
(858) 565-9500
Email: [email protected]
www.xterrawetsuits.com/ - [domain information]

Anonymous User from MONTGOMERY, AL

June 25, 2019 at 12:00 AM

Online Purchase
I purchased the wrong size wetsuit Women's Vengeance Sleeveless Special × 1 medium for $149.00 on March 20, 2019. My husband tried calling the phone number listed on their website about an exchange or refund (858) 565-9500 because I was not in the country but no one would pick up. When I came back, I left a few voicemails but at that point it was after the 30 days return policy. 1. May 15, I went ahead and just sent over the wetsuit even though no one called me back. 2. On june 12, Sara from Xterra emailed me back and told me they did not receive the wetsuit although it was delivered. I told them it was delivered and gave them the tracking number and only then they said they received it. (USP: ********************** . Delivered: May 20, 12:24PM San Diego, CA). 3. Only at that point, they said "We can send these suits back to you or offer a website credit of $75" Xterra never told me they would give me half of what I paid for in store credit. Their lack of follow up was what made it pass the 30 days to begin with. At this point, I emailed them several times and I told them I would contact the BBB about the they tactics used. Jason, a customer service manager called me to let me know that they would not give me a full refund and advised me not to contact the BBB. Below are some similar experiences I found online: https://forum.slowtwitch.com/forum/Slowtwitch_Forums_C1/Triathlon_Forum_F1/Question_for_Xterra_wetsuit_owners_P3904403-2/ https://www.bbb.org/us/ca/san-diego/profile/online-shopping/xterra-wetsuits-1126-23003444/complaints
(858) 565-9500
www.xterrawetsuits.com/ - [domain information]

Anonymous User from San Diego, California

March 22, 2024 at 7:53 PM

858-565-5200 reported as a Live Voice or Other. Received on March 22, 2024 at 12:00 PM.
Call for Calls pretending to be government, businesses, or family and friends

Anonymous User from , UT

February 8, 2024 at 2:43 PM

858-565-2155 reported as a Robocall. Received on February 1, 2024 at 10:00 AM.
Call for Calls pretending to be government, businesses, or family and friends

Anonymous User from San Marcosa, California

January 29, 2024 at 1:48 PM

858-565-4744 reported as a Live Voice or Other. Received on January 29, 2024 at 10:40 AM.
Call for Medical & prescriptions

Anonymous User from San Diego, California

November 21, 2023 at 1:16 PM

858-565-2910 reported as a Robocall. Received on November 21, 2023 at 10:09 AM.

Anonymous User from , CA

November 9, 2023 at 1:24 PM

858-565-6368 reported as a Robocall. Received on November 7, 2023 at 5:07 PM.
Call for Medical & prescriptions

Anonymous User from , CA

October 19, 2023 at 12:50 PM

858-565-4411 reported as a Live Voice or Other. Received on October 17, 2023 at 4:07 AM.

Anonymous User from Sandiego, California

September 9, 2023 at 10:40 AM

858-565-5200 reported as a Live Voice or Other. Received on August 15, 2023 at 11:15 PM.

Anonymous User from Sandiego, California

September 9, 2023 at 10:40 AM

858-565-5200 reported as a Live Voice or Other. Received on August 15, 2023 at 11:15 PM.

Anonymous User from Columbia, Missouri

June 7, 2023 at 12:42 PM

858-565-0628 reported as a Robocall. Received on June 7, 2023 at 11:31 AM.
Call for Energy, solar, & utilities

Anonymous User from Salinas, California

January 25, 2023 at 1:42 PM

858-565-5528 reported as a Robocall. Received on January 25, 2023 at 10:38 AM.
Call for Vacation & timeshares

Anonymous User from , MD

December 23, 2022 at 2:37 PM

858-565-4931 reported as a Robocall. Received on December 23, 2022 at 2:33 PM.
Call for Calls pretending to be government, businesses, or family and friends

Anonymous User from , CA

December 8, 2022 at 10:01 AM

858-565-0031 reported as a Robocall. Received on December 6, 2022 at 7:17 PM.
Call for No Subject Provided

Anonymous User from , DC

August 22, 2022 at 6:51 PM

858-565-7757 reported as a Live Voice or Other. Received on August 22, 2022 at 6:48 PM.
Call for Reducing your debt (credit cards, mortgage, student loans)

Anonymous User from , CA

July 7, 2022 at 12:39 PM

858-565-0677 reported as a unwanted call. Received on July 7, 2022 at 12:00 AM.
Call for Calls pretending to be government, businesses, or family and friends

Anonymous User from San Diego, California

June 17, 2022 at 2:23 PM

858-565-4892 reported as a Live Voice or Other. Received on June 17, 2022 at 9:15 AM.
Call for Medical & prescriptions

Anonymous User from San Diego, California

June 8, 2022 at 5:16 PM

858-565-3106 reported as a Live Voice or Other. Received on June 8, 2022 at 1:13 PM.
Call for Calls pretending to be government, businesses, or family and friends

Anonymous User from Montebello, CA

January 12, 2021 at 6:31 PM

858-565-2217 reported as a Prerecorded Voice. Received on January 12, 2021 at 10:21 AM.
Unwanted call for unknown
Contacted via Wireless (cell phone/other mobile device)

Anonymous User from , CA

October 12, 2016 at 9:25 PM

reported as a Abandoned Calls. Received on October 12, 2016 at 12:43 PM.
Telemarketing (including do not call and spoofing) for unknown
Caller ID indicated they called from 858-565-6429
Contacted via Wireless (cell phone/other mobile device)

Anonymous User from , CA

October 10, 2016 at 6:58 PM

reported as a Abandoned Calls. Received on October 10, 2016 at 11:30 AM.
Telemarketing (including do not call and spoofing) for unknown
Caller ID indicated they called from 858-565-6429
Contacted via Wireless (cell phone/other mobile device)

Anonymous User from , CA

October 6, 2016 at 1:26 AM

reported as a Prerecorded Voice. Received on October 5, 2016 at 4:24 PM.
Telemarketing (including do not call and spoofing) for unknown
Caller ID indicated they called from 858-565-6429
Contacted via Wireless (cell phone/other mobile device)

Anonymous User from , CA

September 22, 2016 at 2:07 AM

reported as a Abandoned Calls. Received on September 21, 2016 at 5:15 PM.
Robocall for unknown
Caller ID indicated they called from 858-565-6429
Contacted via Wireless (cell phone/other mobile device)

Anonymous User from , CA

September 19, 2016 at 4:30 PM

reported as a Abandoned Calls. Received on September 19, 2016 at 9:21 AM.
Telemarketing (including do not call and spoofing) for unknown
Caller ID indicated they called from 858-565-6429
Contacted via Wireless (cell phone/other mobile device)

Anonymous User from , CA

September 17, 2016 at 12:39 AM

reported as a Abandoned Calls. Received on September 16, 2016 at 3:30 PM.
Robocall for unknown
Caller ID indicated they called from 858-565-6429
Contacted via Wireless (cell phone/other mobile device)

Anonymous User from , CA

September 17, 2016 at 12:36 AM

reported as a Abandoned Calls. Received on September 16, 2016 at 2:50 PM.
Telemarketing (including do not call and spoofing) for unknown
Caller ID indicated they called from 858-565-6429
Contacted via Wireless (cell phone/other mobile device)

Anonymous User from , CA

September 13, 2016 at 2:29 AM

reported as a Live Voice. Received on September 12, 2016 at 6:26 PM.
Telemarketing (including do not call and spoofing) for unknown
Caller ID indicated they called from 858-565-2113
Contacted via Wireless (cell phone/other mobile device)

Anonymous User from , CA

September 13, 2016 at 1:03 AM

858-565-2113 reported as a Abandoned Calls. Received on September 12, 2016 at 5:00 PM.
Telemarketing (including do not call and spoofing) for unknown
Contacted via Wireless (cell phone/other mobile device)

Anonymous User from , CA

August 29, 2016 at 12:58 AM

reported as a Abandoned Calls. Received on August 28, 2016 at 3:30 PM.
Robocall for unknown
Caller ID indicated they called from 858-565-2113
Contacted via Wired