Anonymous User from LAVONIA, GA

December 2, 2020 at 12:00 AM

Online Purchase
On 11/24/20 I saw their ad on Facebook for personalized Christmas ornaments. I went to the web site link they provided and ordered an ornament to be shipped to a relative in another State for a Christmas gift. I immediately received an email stating my order was confirmed. Several days later, I get an email that it has shipped and I was given a tracking number for USPS with a graphic showing my order is somewhere in Huntington Beach, CA. Several minutes later , I get another email saying my order is ready to be shipped. So I click on the website link they provided and it says the package was ready to be shipped on 11/28 at 11pm. But soon after I receive another email it had shipped on the 11/27. I click on the tracking number provided which takes me to the USPS website that says they are waiting for the package. That was on 11/28. On 12/1/20, I tried calling the number on the Unifury website and got a recording that did NOT identify the company but only said "No one is available to take your call. Please leave a message." which I did. So who knows who I called. They never returned my call. I then emailed them at [email protected] and asked where or when my order would be shipped since their site gave conflicting dates. I immediately received a response stating I could not email them regarding customer service issues but had to go to their web site to a link they provided and fill out a cancelation or modification form. On that form it states you only have two hours after you place your order to cancel it. And then it says they will review your request and get back to you at some point. Literally, it says at some point. Then, on 12/01, I went on the BBB web site and found Unifury has an F rating. So I decided to ask for my money back. I paid via PayPal and filed a complaint with them. The company that took my money on behalf of Unifury replied on 12/02 that I needed to “give it a few days” and again referred me to the USPS tracking number. I had asked for my money back but they did not address that or any other of my concerns,which are the same as what I've listed here. So I escalated the complaint with PayPal to try and get my money back. I also checked with the California Dept of Consumer Affairs and found that the two addresses they give, one in San Fransisco and one in Laguna Hill, CA and the two names they do business under are not registered or licensed in California. If you go on their Website and click on Contact Us, you will see the U.S. address in San Fran and then another address that says their parent company is in England. However, if you go on their FB page it says they are in Vietnam. Both on FB and on the BBB web site people have reported either never receiving the product they ordered or it’s such poor quality it isn’t worth what they paid for it. They also report no one from their so-called customer service dept ever responds. This is a scam company and I’ll probably never see my money nor the ornament I ordered.
(727) 767-9682
26945 Cabot Rd Ste 106 Laguna Hills Laguna Hills, CA 92653
Email: [email protected]
unifury.com/ - [domain information]

Anonymous User from , FL

March 26, 2024 at 4:35 PM

727-767-2676 reported as a Robocall. Received on March 26, 2024 at 4:30 PM.
Call for Reducing your debt (credit cards, mortgage, student loans)

Anonymous User from , FL

January 16, 2024 at 11:30 AM

727-767-0070 reported as a Live Voice or Other. Received on January 12, 2024 at 3:44 AM.

Anonymous User from Ocala, Florida

November 11, 2023 at 2:40 PM

727-767-7293 reported as a Robocall. Received on November 11, 2023 at 2:19 PM.

Anonymous User from , FL

October 17, 2023 at 4:04 PM

727-767-3952 reported as a unwanted call. Received on October 17, 2023 at 12:00 AM.
Call for No Subject Provided

Anonymous User from Abingdon, Maryland

May 23, 2023 at 6:38 PM

727-767-2946 reported as a Live Voice or Other. Received on May 23, 2023 at 6:34 PM.

Anonymous User from Killeen, Texas

January 25, 2023 at 1:11 PM

727-767-8760 reported as a Live Voice or Other. Received on January 25, 2023 at 12:00 PM.
Call for Reducing your debt (credit cards, mortgage, student loans)

Anonymous User from , FL

September 23, 2022 at 1:46 PM

727-767-8731 reported as a unwanted call. Received on September 19, 2022 at 6:19 PM.
Call for No Subject Provided