Online Purchase I ordered waterproof boots as a gift for a friend. This has been my email exchange since requested an exchange for a different size:
We feel terribly sorry for your dissatisfaction. May we have the SKU QR code picture (jpg. less than 1MB) of the product you received please?
We will provide you with the best solution ASAP. A SKU QR code is usually on the inner packing. Yours sincerely, Customer Service Team
~Awww, I will arrange professional customer service to provide you with the best solution after receiving the picture verification. Thanks for your cooperation.
There was no SKU. There was no paperwork at all. Just the shoes in an envelope.
Oh-oh! I am sorry I couldn't be more helpful. This question has been successfully submitted to our relevant departments, and I will get professional customer service to help you. The customer service will reply to you within 24 hours. Please wait patiently.
Please kindly understand that we can't check the problem for you without pictures (SKU LABEL). A best solution will be offered upon we confirm the problem from your photographs. Thanks for your kind cooperation. Yours Sincerely,
The boots were a birthday gift for a friend. I just need to exchange them (8.5) for a different size (9)
Oh-oh! I am sorry I couldn't be more helpful. This question has been successfully submitted to our relevant departments, and I will get professional customer service to help you. The customer service will reply to you within 24 hours. Please wait patiently.
If you can't provide SKU QR to show the problem, May we refund you 3USD as compensation? Thanks for your kind understanding. Yours sincerely,
Customer Service Team
Absolutely NOT! I just want to exchange them for a bigger size Send me a size 9 and I'll return the 8.5. It's not my fault if there was no SKU or paperwork when I received them.
Oh-oh! I am sorry I couldn't be more helpful. This question has been successfully submitted to our relevant departments, and I will get professional customer service to help you. The customer service will reply to you within 24 hours. Please wait patiently.
Thanks for your email. I'm sorry that inconvenience. We offer you a solution with the least loss to you. We sincerely hope you can accept the compensation offered to you.
Please advise ASAP.
I don't expect any LOSS at all!! I expect fair and reasonable customer service. I wanted an exchange, but since you show such disreputable
practices, I now want an immediate FULL REFUND.
Oh-oh! I am sorry I couldn't be more helpful. This question has been successfully submitted to our relevant departments, and I will get professional customer service to help you. The customer service will reply to you within 24 hours. Please wait patiently.
Hope you can accept the goods and accept compensation. The freight for returning the goods is too expensive. This will cost you a lot of money and time. You can keep the goods after receiving the compensation. Please advise. Hope you can accept it. Thanks. Have a lovely day. (516) 753-7578 Email: [email protected] www.indicativey.com/ - [domain information]
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